FAQ
Ordering
Q: How do I place an order?
A: To place an order, browse our products, select the items you want, and add them to your cart. Once you’re ready, click on the cart icon and proceed to checkout. Follow the prompts to complete your purchase.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, if the order has already been processed, we may not be able to make changes.
Shipping
Q: What are your shipping options?
A: We offer several shipping options, including standard and expedited shipping. Shipping costs and delivery times will be calculated at checkout based on your location and chosen method.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can also track your order through the “Track your order” link in the Help section of our website.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please visit our Returns & Exchanges page for more details and instructions on how to initiate a return.
Q: How do I exchange an item?
A: To exchange an item, please contact our customer service team with your order number and the details of the exchange. We will provide instructions on how to proceed.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. All transactions are secure and encrypted.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment information. Your details are safe with us.
Account Information
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process in the future.
Q: How do I update my account information?
A: To update your account information, log in to your account and go to the “Account Details” section. From there, you can update your personal information, shipping address, and payment methods.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team through the "Contact us" link in the Help section of our website. We are here to help with any questions or concerns you may have.